Complaints Procedure

We do make every effort to ensure that any issues parents may have are dealt with swiftly and effectively.

If you have a concern about your child’s academic progress then in the first instance please contact the subject leader in Secondary phase if it is subject specific (contact details are on this website or telephone 01952 387000). If you are unable to resolve the issue then please contact Mr Paul Roberts (Head of Secondary on 01952 387010). If there are issues that are linked to your child’s welfare or any issue then please contact your child’s Student Support Manager (details are on the secondary phase section of the website) and then Ms Jenny Hornsby, Deputy Headteacher (01952 387000). Again, if the issue is unresolved please do contact Mr Paul Roberts.

In Primary phase if you have a concern about your child’s academic progress then please contact your child’s class teacher in the first instance. If you are unable to resolve the issue then please contact Mrs Erica Aston (Head of Primary Phase on 01952 387191 or 01952 387088). If there are issue linked to your child’s welfare then please contact the Student Support Managers (01952 387192) and again Mrs Aston if the issue is unresolved.

For Queensway HLC please contact Mr Nigel Griffiths (01952 388555) over any concern or issue you may have.

If you feel that you wish to take your complaint further then please contact Mrs Judy Croft, PA to the Principal, Dr Eatough (387010) and she will contact you to discuss the next step in the process.

You may wish to take your complaint to the Chair of Governors , Mr Malcolm Boulter who you can write to at the school’s address or contact via Mrs Judy Croft (01952 387010).

It is hoped that the majority of complaints can be resolved informally by raising them verbally, in person or on the telephone, or by putting them in writing, given or sent to the school, when they can be discussed there and then or a mutually agreed time and a satisfactory explanation given or resolution speedily implemented.

Complaints that can not be resolved informally will be dealt with through our HLC complaints Procedure

pdf_icon_small HLC Complaints Procedure.pdf

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