Safeguarding Information

HLC is committed to keeping children safe both in and outside school. We have staff who are trained, in each area of HLC, to deal with Safeguarding and Child Protection. The students and staff know who these people are as the information is highly visible around the building. In addition, all of our staff receive regular training on Safeguarding.


HLC aims to create and maintain a safe learning environment where all children and adults feel safe, secure and valued and know they will be listened to and taken seriously. Our school is committed to ‘Every Child Matters’ and implements policies, practices and procedures which promote safeguarding and the emotional and physical well being of children, young people and staff.

What is Safeguarding?

It might be difficult to accept, but every child can be hurt, put at risk of harm or abused, regardless of their age, gender, religion or ethnicity. Safeguarding and promoting the welfare of children is defined as:

  • protecting children from maltreatment
  • preventing impairment of children’s mental health or development;
  • ensuring that children grow up in circumstances consistent with the provision of safe and effective care; and
  • taking action to enable all children to have the best outcomes.
    (Keeping Children Safe in Education 2021)

In line with statutory guidance, HLC is committed to safeguarding and promoting the welfare of children.  Every employee (permanent or temporary) and governor of the school, as well as every volunteer who assists at the school, is aware that it is their legal duty to protect children from harm.

All staff have a responsibility to provide a safe environment in which children can learn.(KCSIE 2020)

If you have any concern about the safety of a child at HLC then please contact one of our Designated staff listed below. If it is outside of school hours/weekends or holidays then please telephone Family Connect (run by Telford and Wrekin Council) on 01952 385385 to speak to a Safeguarding Advisor.

T&W Family Connect

Designated Safeguarding Staff

Mrs S Armstrong

Deputy Head / Lead DSL

Mrs G Cole

Safeguarding & Family Support Advisor


To support the welfare of our children, HLC also employs its own Family Support Worker – Charmaine Townsend. Charmaine’s work is vast and not only a support to our children but also the parents of HLC.


Meet our Family Support Worker

Mrs C Townsend

Family Support Advisor<

I’m Charmaine Townsend, HLC Primary Family Support worker. I am in school 5 days a week during term time from 8.15 am—4pm. I am based in school by the small reception and always on hand to have a chat. If you can’t grab me at the start and end of the day, I am easily contacted by phone—just call school on 01952387088.

I have worked with children and families in various different roles over the last 25 years. Primarily my work has been with families in their own homes, offering support around issues that can impact on day-to-day family life. All the children within the school call me by my first name. This is to support them in recognising my role as being different to that of their teacher. I am not a teacher; I am their to offer pastoral support to them and their families.

My remit is to support your child with any worries that you may have in relation to education, behaviour and well being. I am also here as someone to talk to if you need it. I can meet with you at home or in school at a time to suit yourself. Advice and support is confidential although concerns relating to the safeguarding of children will always be dealt with in accordance with the school's Safeguarding and Child Protection Policy. I may not have all the answers, but hopefully I can help you to work out how to find them and I am more than happy to help.

Recently, I have been working alongside Family Learning to provide fun activities and learning experiences for you and your child to access within the school day, providing a crèche where necessary. We have a full program of events planned for the remainder of the school year and can’t wait to see you there:

  • Winter crafts for KS1 children and their adult
  • English Skills for adults with English as a second language
  • Understanding your child
  • Fun with story boxes – KS1 children and their grown up
  • Digital safety
  • Transition to secondary school – for year 6 pupils and their adult

We are planning to continue sessions into the 2019/20 term and I welcome any ideas for future courses. If you feel that there is anything you would like to be offered to your child and family by myself, I am open to suggestions and welcome any feedback.